We always aim to ship your order within 24 hours after purchase. Tracking information will be shared with you via email. There are two easy ways to track your order status:

Option 1: Click on “Track my order” You need to fill in your zip code and your order number

Option 2: If you have a G-Star account, please log in to your G-Star account and navigate to “View my orders” You will be able to view your order history and see the tracking information for each order.

NOTE: Orders that are placed as guest can only be tracked via “option 1”

In case you still need assistance, please contact customer service.

Once your order is placed, we are able to modify your delivery address within 4 hours. We recommend that you contact our customer service via phone or chat in order to quickly assist you.

We aim to process every order as fast as possible, modifying an address is not always possible. You can also wait for the order to be shipped and contact the carrier to update the delivery address. 

In case you need assistance, please contact our customer service.

We are sorry to hear that. We aim to ship your order within 24h after receiving it; however, please allow 48 hours for tracking information to be shared with you via email.

Has your order been placed earlier than 48 hours ago and you still haven’t received the shipping confirmation?

Please follow the below steps: 

 Step 1: Check your order status via “Where is my order”

 Step 2: Check the track and trace 'if available'

Note: The total transit time from the moment you received the shipping confirmation to the estimated delivery day is 6-16 days.

 Step 3: If the estimated delivery time has passed, please contact customer service

Please note that delivery times may be longer during SALE, Black Friday, and Cyber Monday.

We are happy to assist you. If your order is marked as delivered but you are still missing your G-STAR item(s); please follow the below steps:

Step 1: Check if you received two or more shipping confirmations for the same order. This means that you will receive multiple packages separately. Make sure that you check each track and trace information for each of the item(s)

Step 2: Make sure that the delivery address shown in the carrier portal matches your delivery address; some carriers will deliver your parcel(s) to neighbors or a pick-up location 

Step 3: If your order still shows delivered but you were not able to locate it, please contact customer service

We currently offer the following delivery options:

1) You can ship your order to your home, office, or any other address (no P.O. boxes) within the United States. There is standard free shipping for orders over $100. For orders under $100, there is a shipping fee of $7.00. The delivery estimation time is 6-16 days from the moment you place the order on G-Star.com

2) You can also pick up your order at a selected G-Star store:

G-STAR Store King of Prussia

G Star RAW Store Garden State Plaza

G Star RAW Store Pentagon City

G Star RAW Melrose

You will receive a pick-up confirmation once your order has arrived in the store.

NOTE: Please be informed that we are currently unable to deliver to the following locations: Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands

In case you receive a wrong, damaged, or defective item, you can immediately return your item free of charge and place a new order.

In general, your order will be either left at your front door when it is safe to do so, sent to a pick-up location near your address, or it will be returned to G-STAR as undeliverable;

In each case, you will be able to view the delivery status via the carrier portal, or via the “where is my order” page.

In case you still need assistance, please contact customer service.

All G-Star purchases have a 60-day free return policy. There are two options to return your order:

Option 1: Visit our return portal. Submit your order number and email address, you will then be asked to select the item(s) you want to return and be able to download your return label. You can return your order at a FedEx Service Point.

Option 2: You can return your item(s) to one of the following G-Star stores:

G-STAR Store King of Prussia

G Star RAW Store Garden State Plaza

G Star RAW Store Pentagon City

G Star RAW Melrose

NOTE: you will need to show a proof of purchase to be able to return your item(s) at a G-Star store.

Please be aware that:

• It is not possible to pick-up an order in a different country than where it is ordered online.
• It is not possible to return an order in a different country from where you have purchased the original item.
• Atlanta and Garden City store locations are excluded from in-store returns.

To generate a new return label, please visit our return portal. Submit your order number and email address, you will then be asked to select the item(s) you want to return and be able to download your return label.

You refund will always be issued back to your original payment method.

Once we receive and process your return in our warehouse, it will take up to 5 days for the refunded amount to be available back to your original payment method. 

You can generally expect to receive your refund within 7-12 days after you hand your parcel to the carrier or a drop-off location.

Please allow an extra 3 days during sales and high season periods (e.g.: Black Friday, Cyber Monday, Christmas and New Year).

NOTE: G-STAR will never send you an SMS or email asking you to confirm your information for a refund.

The Refund time frame depends on the following factors:

Carrier, processing time at the warehouse and your payment method

Once we receive and process your return in our warehouse, it will take 2-3 business days for the refunded amount to be available back to your original payment method. You can generally expect to receive your refund within 7-12 days after you hand your parcel to the carrier or a drop-off location.

Note: Please allow an extra 3 days during sales and high season periods (e.g.: Black Friday, Cyber Monday, Christmas and New Year).

Klarna: After receiving your return confirmation we advise you to reach out to Klarna directly for refund status and refund timeframe.

Unfortunately, we cannot exchange any articles. The purchase amount of all the returned items will be reimbursed as soon as our Distribution Centre has received them. If you wish to exchange any articles, please place a new order.

All G-Star purchases have a 60-day return policy and must be returned in the country of purchase. 

Don’t take tags and/or labels off

The product must be unused and not damaged

Returning underwear and/or face mask is not accepted

Items that have not been worn and that still have the original label and packaging may be returned within 60 days after receiving them. You may try on the items (with the exception of underwear and face masks) to see whether they fit and if the model meets your expectations. You cannot exchange items.

Returning your G-Star.com purchase within 60 day return policy is always free of charge. You can also return your order at the following G-Star store locations free of charge: 

G-STAR Store King of Prussia

G Star RAW Store Garden State Plaza

G Star RAW Store Pentagon City

G Star RAW Melrose

Please note that you will need to show a proof of purchase to be able to return your item(s) at a G-STAR store.

Yes. Please put the items you want to return in sturdy packaging (cardboard box) so they will not be damaged.

Since sizes and measurements can vary across different categories and styles, we do our best to assist you in finding the right size for you. You can navigate to the product you want to purchase and click on the size chart to determine your size. 

You can also find links to the appropriate size chart on all of our product pages.

You also benefit from a 60-day return policy.

In most cases, your order got canceled because your payment was not successfully processed, your delivery address was incomplete, or the item you ordered is out of stock.

Please refer to the cancelation confirmation email you received for the cancel reason. You can also get in touch with our customer service team who can assist you in placing a new order so you don’t miss on your favorite denim style.

Vouchers can’t be applied on sale items unless stated otherwise.

Vouchers can only be applied on selected items unless stated otherwise.

We always aim to make your online shopping fast and easy. In case you are having trouble completing your order, please follow the below steps: 

1- Double check your delivery and payment details, including the billing address for any missing or incorrect information.

2- Clear your cache and cookies before you try to place the order again.

3- Make sure that items in your shipping bag haven’t sold out in the meantime.

4- Wait 24 hours before attempting a new purchase

In case you still need assistance, please contact our customer service team

In case you receive a wrong, damaged or defective item, you can immediately return your item free of charge and place a new order.

That's right, students can benefit from 20% discount - and it couldn't be easier.

For instant access to this discount simply join now and verify your student status with UNiDAYS.

We would like to hear from you if you spot something on our website that is not working as expected or you would like to share feedback about your shopping experience.

You can also contact us to submit a complaint or just to say hi!

You can contact us via customer services

We always aim to ship your order within 24 hours after purchase. Tracking information will be shared with you via email. There are two easy ways to track your order status:

Option 1: Click on “Track my order” You need to fill in your zip code and your order number

Option 2: If you have a G-Star account, please log in to your G-Star account and navigate to “View my orders” You will be able to view your order history and see the tracking information for each order.

NOTE: Orders that are placed as guest can only be tracked via “option 1”

In case you still need assistance, please contact customer service.

You can use the following payment options to pay for your online purchase: 

American express

Master card

Visa

Discover

PayPal

Klarna

Apple Pay

Your digital invoice is always shared with you digitally to your email address once your order is fully shipped. The invoice is attached to the e-mail. Providing the invoice digitally is part of our sustainability contribution. 

Do you want to know more about how G-Star contributes in sustainability? Please check our sustainability projects for more information.

Yes, that is possible. By using Klarna you can split your purchase into 4 interest-free payments. More information can be found on Klarna.com

That's right, students can benefit from 20% discount - and it couldn't be easier.

For instant access to this discount simply join now and verify your student status with UNiDAYS.

You will be able to enter your voucher code once you are in the shopping bag page. Under the product image you will be able to add your voucher code and then click on “Apply”

Voucher terms and conditions:

Vouchers can’t be applied on sale items unless stated otherwise 

Vouchers can only be applied on selected items unless stated otherwise.

Vouchers cannot be applied on previously placed orders. There might be a maximum/minimum order value when you want to apply a voucher code.

An order on which a voucher was applied must be fully returned or canceled in order to get a replacement voucher. 

Vouchers are not transferable or redeemable for cash or credit.

You are charged for your order once it has been shipped.

Please be informed that we will place an initial authorization for the total amount of your order immediately after you place the order. This is a temporary hold on funds that will automatically drop off within a few days.

Note: If your order includes multiple shipments and deliveries, you will see a charge for each item as it gets shipped.

If you have a valid store gift card you can contact our customer service. Our team will convert your store gift card into an online voucher.

Payments on G-Star are perfectly secure. All information that you share with us linked to your payment are protected and encrypted by SSL (Secure Sockets Layer) protocol. We have no access to your bank details, they are transferred in a coded and secure way to our bank. 

For information about our product authenticity and reports of fraudulent websites, please visit brand protection

Authorities can contact our partner in case of any questions: https://www.react.org/contact/

Vouchers can’t be applied on sale items unless stated otherwise

Vouchers can only be applied on selected items unless stated otherwise.

Vouchers cannot be applied on previously placed orders. There might be a maximum/minimum order value when you want to apply a voucher.

An order on which a voucher was applied must be fully returned or cancelled in order to get a replacement promo code. 

Vouchers are not transferable or redeemable for cash or credit.

We accept payments by Visa, Mastercard and American Express. Like most trusted sites, we use SSL (Secure Socket Layer) technology to protect your personal information when it is sent over the internet. When you pay with a credit card, we will first make a pre-authorisation of the purchase cost on your card (please note: this is a temporary hold and not an actual charge on your credit card). When your order is sent, the final purchase cost will be charged to your credit card. When the order is canceled, the hold will be removed from the credit card within a few business days (this will depend on your bank). For questions about the pre-authorisation, please contact your bank.

You will be able to reset your password using our password retrieval page.

You can change your personal details in your G-Star account. After login, go to 'My account' to change your personal information.

You can contact our customer service using our contact page.

All information regarding cookies can be found in our cookie statement page.

Our privacy policy can be found here.

You can join us and stay up to date with latest news and offers here.

You get a one time 10% off (SALE items excluded) and always free shipping when you are a G-Star newsletter subscriber. 

Welcome to G-STAR family.

Voucher codes can’t be applied on sale items unless stated otherwise.

Voucher codes can only be applied on selected items unless stated otherwise.

Voucher codes cannot be applied on previously placed orders. There might be a maximum/minimum order value when you want to apply a voucher code.

An order on which a voucher code was applied must be fully returned or cancelled in order to get a replacement voucher code. 

Voucher code is not transferable or redeemable for cash or credit

Our general terms of sales can be found here. 

Please note that our policy does not include price matching. However, if the item you purchased is still available in the same size and color, and the discount is now applicable, you have the option to return your order: You may initiate a return within 60 days of your purchase then place a new order at the discounted price.

Raw denim is the purest form of denim, carefully constructed to last a lifetime. It doesn’t have any additional treatments or washes added during the production process. This means less water and harmful chemicals are used, creating a more sustainable fabric that has been made to last.

All items on the website that have a lifetime warranty label/stamp.

Please use the store finder to find a certified tailor near you. If there is no service in your area, please contact customer service or a G-Star store near you.

CLUB-G is a set of benefits specially curated for G-Star subscribers. It includes not only special vouchers, promotions, and early access to sales but also exclusive G-Star experiences, events, gifts, giveaways, services, and products. Make sure you are subscribed to CLUB-G/newsletter to get benefits personalised to you into your mailbox.

Simply sign up for G-Star email communications here and we will treat you with CLUB-G personalised offers and surprises.

Click 'unsubscribe' in the bottom part of any email from CLUB-G.

To delight you with personal gifts, giveaways, exclusive events, and services, make sure you link all your purchases made in official/ branded stores and on g-star.com or G-Star mobile app.

No card/ID is needed. Only entering the email is sufficient to link the purchase to the CLUB-G profile.

CLUB-G is available for email subscribers in the Netherlands, Belgium, Germany, France, the UK, the US, Canada from the 1st of November.

CLUB-G will be rolled out in NL, DE,US,BE,FR,UK,CAN in october. AU, SA in november. Rest of markets in december.

You can use your CLUB-G profile in official/ branded stores, and on g-star.com or G-Star mobile app in participating countries.

When you purchase G-Star products in countries other than participating countries, these will not be registered to your account.

When you purchase G-Star products from our partners, such as department stores, marketplaces (Amazon, Zalando, etc.), and shop-in-shops these will not be registered to your account.

After sign-up to Newsletter/CLUB-G, you get a welcome gift from us and access to the following benefits: birthday gift, exclusive giveaways, invites to special events. We will also surprize you with the benefits personally curated for you. Don't miss out, and keep a close eye on your mailbox.

No more traditional point-collecting. However, if you link your purchases made in official/ branded stores and on g-star.com or G-Star mobile app we will be able to offer you even more personal benefits.

To get more benefits link eligible purchases, read our emails, and participate in CLUB-G campaigns. For example sign-up for Exclusive Giveaways, attend CLUB-G events, etc.

If you are a CLUB-G subscriber you have access to personalised benefits like Birthday Gift, Exclusive Giveaways, and Invitation Only Events we will inform you in a separate email with additional detals and terms and conditions. Check your email regularly to enjoy more benefits.

Every month we will send you an email with your personalised monthly benefits.

Yes, offers and surprises can be used in branded/official G-Star stores. Offers may differ online and in store.

No, benefits cannot be exchanged for money.

Offers or surprises cannot be passed on to other subscribers

Yes, we value our loyal customers and we will curate your personalised set of benefits based on your order history.

Rules of promotions and coupons may vary. We will inform you about exclusions and restrictions in the email with exact personal offer

The monthly benefits are updated every month and it is not guaranteed that you will have the same benefits available for the upcoming period. Link your purchases made in official/ branded stores and on g-star.com or G-Star mobile app, and we will be able to offer to you more personal benefits.

In CLUB-G you don't need to collect stars to get access to the benefits. You only need to sign up to Newsletter/CLUB-G and we will surprize you with benefits personally curated for you.

You can still collect stars and achieve new levels in RAW Rewards. All your stars and levels are valid for now and you can see it in the private account on g-star.com and G-Star Mobile app.

RAW Rewards will be gradually phased out. For now you keep your stars and levels. You are also transferred to CLUB-G and will get access to exclusive benefits. Every month we will update you through email on your monthly CLUB-G benefits that apply to you. Don't miss out, and keep a close eye on your mailbox.

We will inform you about the date separately. Keep a close eye on your mailbox.

We found out that collecting stars and levels are complicated for many of the RAW Rewards members. Based on that feedback we created a new set of exclusive benefits for our subscribers. We also made it easier to access, you don’t need to collect stars and sort out complicated levels anymore. Instead, we will get all the work done for you and will let you know what benefits you get access to based on your behaviour and data provided. Check out more about the new benefits here (link to the new personalised benefits page).