We accept payments from Mastercard, Visa, American Express, Paypal and AfterPay

Payments on G-Star.com are perfectly secure. All information that you share with us, linked to your payment, are protected and encrypted by SSL (Secure Sockets Layer) protocol. We have no access to your bank details, they are transferred in a coded and secure way to our bank. 

For information about our product authenticity and reports of fraudulent websites, please visit brand protection

Authorities can contact our partner in case of any questions: https://www.react.org/contact/

You will be able to enter your voucher code once you are on the shopping bag page. Under the product image, you will be able to add your voucher code and then click on “Apply”.

Voucher terms and conditions:

Vouchers can’t be applied on sale items unless stated otherwise 

Vouchers can only be applied on selected items unless stated otherwise.

Vouchers cannot be applied on previously placed orders. There might be a maximum/minimum order value when you want to apply a voucher code.

An order on which a voucher was applied must be fully returned or canceled to get a replacement voucher. 

Vouchers are not transferable or redeemable for cash or credit.

If you have a valid store gift card, you can contact our customer service. Our team will convert your store gift card into an online voucher.

We accept payments by Visa, Mastercard and American Express. Like most trusted sites, we use SSL (Secure Socket Layer) technology to protect your personal information when it is sent over the internet.

When you pay with a credit card, we will first make a pre-authorisation of the purchase cost on your card (please note: this is a temporary hold and not an actual charge on your credit card). Depending on your bank, you may be charged extra for an overseas transaction. When your order is sent, the final purchase cost will be charged to your credit card. When the order is cancelled, the hold will be removed from the credit card within a few business days (this will depend on your bank). For questions about the pre-authorisation, please contact your bank.

Your digital invoice is always shared with you digitally to your email address once your order is fully shipped. The invoice is attached to the e-mail. Providing the invoice digitally is part of our sustainability contribution. 

Do you want to know more about how G-Star contributes in sustainability? Please check our sustainability projects for more information.

You are charged for your order once it has been shipped.

Please be informed that we will place an initial authorization for the total amount of your order immediately after you place the order. This is a temporary hold on funds that will automatically drop off within a few days.

Note: If your order includes multiple shipments and deliveries, you will see a charge for each item as it gets shipped.

When selecting PayPal at the checkout, you will be asked to log in to your account to confirm the payment.

Afterpay allows you to pay your G-STAR purchase in four equal installments without any interest, due every two weeks. The only fees that may apply are late fees for missed payments. The first installment is 25% of your total order amount, and this will be immediately charged to you by Afterpay. When you choose Afterpay in the check-out, you will be asked to log in to your Afterpay account to confirm your payment. The maximum order amount is 1000 AUD. For any questions about your payment, please contact Afterpay for further assistance. More information: https://www.afterpay.com/.

The delivery costs for your order are AUD 8. Shipping is free on orders above AUD 75. During times of promotion shipping costs may vary.

You can check the status of your order in your own G-Star account. When your order has been fully processed, the status will change to 'completed'. When the package is on its way, you will receive a shipping confirmation email with a tracking link of that shipment.

Please note the tracking link is only activated the moment the carrier has received the package.

Alternatively, you may use our 'Track my order' page to track your order. You need to fill in your zip code and your order number.

Please allow 5-10 working days for delivery.

The delivery time is 5-10 working days. Your package will be shipped from our warehouse in the Netherlands. Please be aware that dispatch may take longer during SALE and depending on how fast the order passes through customs.

In case you receive a wrong, damaged or defective item, you can immediately return your item free of charge and place a new order.

In general, your order will be either left at your front door when it is safe to do so, sent to a pick-up location near your address, or it will be returned to G-STAR as undeliverable;

In each case, you will be able to view the delivery status via the carrier portal, or the “where is my order” page.

In case you need assistance, please contact customer service.

Once your order is placed, we are able to modify your delivery address within 4 hours. We recommend that you contact our customer service via phone or chat in order to quickly assist you.

We aim to process every order as fast as possible, modifying an address is not always possible. You can also wait for the order to be shipped and contact the carrier to update the delivery address. 

In case you need assistance, please contact our customer service.

We currently offer the following delivery options:

Standard free shipping for orders above 75 AUD. The delivery estimation time is 5-10 days from the moment you place the order on G-Star.com.

The shipping costs for orders below 75 AUD are 8 AUD.

We are happy to assist you. If your order is marked as delivered but you are still missing your G-STAR item(s); please follow the below steps:

Step 1: Check if you received two or more shipping confirmations for the same order. This means that you will receive multiple packages separately. Make sure that you check each track and trace information for each of the item(s)

Step 2: Make sure that the delivery address shown in the carrier portal matches your delivery address; some carriers will deliver your parcel(s) to neighbors or a pick-up location 

Step 3: If your order still shows delivered but you were not able to locate it, please contact customer service

We cannot deliver to a P.O. box or Parcel Locker at this time. You can ship your order to your home, office, or any other address excluding P.O. boxes within Australia.

All G-Star purchases have a 60-day return policy.

Please note that there will be no prepaid return label in the box.

To return your order, please visit returns.g-star.com, add your order number and e-mail address, then select the items you want to return. After completing the return portal you will receive a label from Australia Post, please stick this label to the box and drop the package off at your nearest Posting Box, Post Office or Free 24/7 Parcel Locker. For more information please refer to Australian Post

Any return order will incur a flat rate return fee of 10 AUD. This fee will automatically be deducted from the amount refunded to you.

Returning packages using a different carrier is at your own risk. If anything should happen to the package, G-Star cannot be held liable.

All G-Star purchases have a 60-day return policy and must be returned in the country of purchase. 

Don’t take tags and/or labels off

The product must be unused and not damaged

Returning underwear and/or face mask is not accepted

Items that have not been worn and that still have the original label and packaging may be returned within 60 days after receiving them. You may try on the items (with the exception of underwear and face masks) to see whether they fit and if the model meets your expectations. You cannot exchange items.

To receive a return label please visit returns.g-star.com add your order number and e-mail address, then select the items you want to return.

After completing the return portal you will receive a label from Australia Post, please stick this label to the box and drop the package off at your nearest Posting Box, Post Office or Free 24/7 Parcel Locker. For more information please refer to Australian Post

Any return order incur a flat rate return fee of 10 AUD. This fee will automatically be deducted from the amount refunded to you.

Your refund will always be issued back to your original payment method.

Once we receive and process your return in our warehouse, it will take up to 5 days for the refunded amount to be available back to your original payment method. 

You can generally expect to receive your refund within 8-12 days after you hand your parcel to the carrier or a drop-off location.

Please allow an extra 3 days during sales and high season periods (e.g.: Black Friday, Cyber Monday, Christmas and New Year).

NOTE: G-STAR will never send you an SMS or email asking you to confirm your information for a refund.

Return orders will incur a flat rate return fee of 10 AUD. This fee will automatically be deducted from the amount refunded to you.

The delivery costs will only be reimbursed when an entire order is returned. This also applies to newsletter subscribers.

1. Browse the website to find your favorite G-STAR items.
2. Place an item in your shopping cart and click on it on the top right corner.
3. Check and arrange your order. Consider the address, delivery date and delivery method.
4. Finish by paying. This is possible using the payment methods reported at the page footer.
5. You will receive an order confirmation email, at the chosen address immediately after your payment.

Suggestions: If you do not have an account yet, you can create one when ordering. If you have a problem while ordering, clean your browser cookies and try again.

We always aim to make your online shopping fast and easy. In case you are having trouble completing your order, please follow the below steps: 

1- Double check your delivery and payment details, including the billing address for any missing or incorrect information.

2- Clear your cache and cookies before you try to place the order again.

3- Make sure that items in your shipping bag haven’t sold out in the meantime.

4- Wait 24 hours before attempting a new purchase.

In case you need assistance, please contact customer service.

Since sizes and measurements can vary across different categories and styles, we do our best to assist you in finding the right size for you. You can navigate to the product you want to purchase, and click on the size chart to determine your size. 

You can also find links to the appropriate size chart on all of our product pages.

You also benefit from a 60-day return policy.

In case you receive a wrong, damaged or defective item, you can immediately return your item and place a new order.

Yes, during check-out you can choose to 'Add a new address' where you can enter a different address than the billing address.

By clicking on 'Login' at the top right corner of your screen and choosing 'Create account'.

Vouchers can’t be applied on sale items unless stated otherwise.

Vouchers can only be applied on selected items unless stated otherwise.

We would like to hear from you if you spot something on our website that is not working as expected, or you would like to share feedback about your shopping experience.

You can also contact us to submit a complaint, or just to say hi!

You can contact us via customer services.

The delivery costs for your order are AUD 8. Shipping is free on orders above AUD 75. During times of promotion shipping costs may vary.

You can check the status of your order in your own G-Star account. When your order has been fully processed, the status will change to 'completed'. When the package is on its way, you will receive a shipping confirmation email with a tracking link of that shipment.

Please note the tracking link is only activated the moment the carrier has received the package.

Alternatively, you may use our 'Track my order' page to track your order. You need to fill in your zip code and your order number.

Please allow 5-10 working days for delivery.

In most cases, your order was canceled because your payment was not successfully processed, your delivery address was incomplete, or the item you ordered is out of stock.

Please refer to the cancelation confirmation email you received for the cancel reason. You can also get in touch with our customer service team who can assist you in placing a new order, so you don’t miss on your favorite denim styles.

You can change your personal details in your G-Star account. After login, go to 'My account' to change your personal information.

Ask our Customer Service Department any questions that are not answered on the Customer Service pages. Click 'Contact' for the contact page.

You will find our Terms and Conditions by clicking on the link "Terms & Conditions" at the bottom of each page.

Click on "Privacy Policy at the bottom of each page.

You will find all the current vacancies by clicking on "Careers" at the bottom of each page.

Raw denim is the purest form of denim, carefully constructed to last a lifetime. It doesn’t have any additional treatments or washes added during the production process. This means less water and harmful chemicals are used, creating a more sustainable fabric that has been made to last.

All items on the website that have a lifetime warranty label/stamp.

Please use the store finder to find a certified tailor near you. If there is no service in your area please contact customer service or a G-Star store near you.

You can join us and stay up to date with latest news and offers here.

You get a one-time 15% off (SALE items excluded)

Welcome to G-STAR family!

Vouchers can’t be applied on sale items unless stated otherwise.

Vouchers can only be applied on selected items unless stated otherwise.

Vouchers cannot be applied on previously placed orders. There might be a maximum/minimum order value when you want to apply a voucher code.

An order on which a voucher was applied must be fully returned or canceled in order to get a replacement voucher.

Vouchers are not transferable or redeemable for cash or credit.

Please note that our policy does not include price matching. However, if the item you purchased is still available in the same size and color, and the discount is now applicable, you have the option to return your order: You may initiate a return within 60 days of your purchase then place a new order at the discounted price.

CLUB-G is a set of benefits specially curated for G-Star subscribers. It includes not only special vouchers, promotions, and early access to sales but also exclusive G-Star experiences, events, gifts, giveaways, services, and products. Make sure you are subscribed to CLUB-G/newsletter to get benefits personalised to you into your mailbox.

Simply sign up for G-Star email communications here and we will treat you with CLUB-G personalised offers and surprises.

Click 'unsubscribe' in the bottom part of any email from CLUB-G.

To delight you with personal gifts, giveaways, exclusive events, and services, make sure you link all your purchases made on g-star.com or G-Star mobile app.

No card/ID is needed. Only entering the email is sufficient to link the purchase to the CLUB-G profile.

CLUB-G is available for email subscribers in the Netherlands, Belgium, Germany, France, the UK, the US, Canada, Spain, Sweden, Austria, Bulgaria, Poland, Hungary, Denmark, Greece, Portugal, Czech Republic, Norway, Slovakia, Latvia, Slovenia, Italy, Switzerland, Estonia, Finland, Lithuania, Ireland and South Africa as of 6th December.

N/A

You can use your CLUB-G profile on g-star.com or G-Star mobile app in participating countries.

When you purchase G-Star products in countries other than participating countries, these will not be registered to your account.

When you purchase G-Star products from our partners, such as department stores, marketplaces (Amazon, Zalando, etc.), and shop-in-shops these will not be registered to your account.

No more traditional point-collecting. However, if you link your purchases made on g-star.com or G-Star mobile app we will be able to offer you even more personal benefits.

To get more benefits link eligible purchases, read our emails, and participate in CLUB-G campaigns. For example sign-up for Exclusive Giveaways, attend CLUB-G events, etc.

Every month we will send you an email with your personalised monthly benefits.

Offers and surprises can only be retrieved online on g-star.com and through the G-Star app.

No, benefits cannot be exchanged for money.

Offers or surprises cannot be passed on to other subscribers

Yes, we value our loyal customers and we will curate your personalised set of benefits based on your order history.

Rules of promotions and coupons may vary. We will inform you about exclusions and restrictions in the email with exact personal offer

The monthly benefits are updated every month and it is not guaranteed that you will have the same benefits available for the upcoming period. Link your purchases made on g-star.com or G-Star mobile app, and we will be able to offer to you more personal benefits.

In CLUB-G you don't need to collect stars to get access to the benefits. You only need to sign up to Newsletter/CLUB-G and we will surprize you with benefits personally curated for you.

You can still collect stars and achieve new levels in RAW Rewards. All your stars and levels are valid for now and you can see it in the private account on g-star.com and G-Star Mobile app.

RAW Rewards will be gradually phased out. For now you keep your stars and levels. You are also transferred to CLUB-G and will get access to exclusive benefits. Every month we will update you through email on your monthly CLUB-G benefits that apply to you. Don't miss out, and keep a close eye on your mailbox.

We will inform you about the date separately. Keep a close eye on your mailbox.

We found out that collecting stars and levels are complicated for many of the RAW Rewards members. Based on that feedback we created a new set of exclusive benefits for our subscribers. We also made it easier to access, you don’t need to collect stars and sort out complicated levels anymore. Instead, we will get all the work done for you and will let you know what benefits you get access to based on your behaviour and data provided. Check out more about the new benefits here (link to the new personalised benefits page).