Since sizes and measurements can vary across different categories and styles, we do our best to assist you in finding the right size for you. You can navigate to the product you want to purchase and click on the size chart to determine your size. 

You can also find links to the appropriate size chart on all of our product pages.

You also benefit from a 60-day return policy, if the size isn’t right.

When you have placed and paid for your order, it's prepared for transport almost immediately. As soon as the status of your order is 'completed', you can no longer change your order. If you wish, you can return the entire order or any items that you don't want using the return procedure.

Vouchers can’t be applied on sale items unless stated otherwise.

Vouchers can only be applied on selected items unless stated otherwise.

We always aim to make your online shopping fast and easy. In case you are having trouble completing your order, please follow the below steps: 

1- Double check your delivery and payment details, including the billing address for any missing or incorrect information.

2- Clear your cache and cookies before you try to place the order again.

3- Make sure that items in your shipping bag haven’t sold out in the meantime.

4- Wait 24 hours before attempting a new purchase

In case you still need assistance, please contact customer service

In case you receive a wrong, damaged or defective item, you can immediately return your item and place a new order.

That's right, students can benefit from 20% discount - and it couldn't be easier.

For instant access to this discount simply join now and verify your student status with UNiDAYS.

Yes. We will send you a confirmation e-mail after receiving your order. If you think that money has been taken from your bank account and you have not received a confirmation e-mail, then please check your spam folder. If you have created an account, your order will also be visible on your account page.

We always aim to ship your order within 24 hours after purchase. Tracking information will be shared with you via email. There are two easy ways to track your order status:

Option 1: Click on “Track my order” You need to fill in your zip code and your order number

Option 2: If you have a G-Star account, please log in to your G-Star account and navigate to “View my orders” You will be able to view your order history and see the tracking information for each order.

NOTE: Orders that are placed as guest can only be tracked via “option 1”

In case you still need assistance, please contact customer service.

In most cases, your order was canceled because your payment was not successfully processed, your delivery address was incomplete, or the item you ordered is out of stock.

Please refer to the cancelation confirmation email you received for the cancel reason. You can also get in touch with our customer service team who can assist you in placing a new order, so you don’t miss on your favorite denim styles.

We always aim to ship your order within 24 hours after purchase. Tracking information will be shared with you via email. There are two easy ways to track your order status:

Option 1: Click on “Track my order” You need to fill in your zip code and your order number

Option 2: If you have a G-Star account, please log in to your G-Star account and navigate to “View my orders” You will be able to view your order history and see the tracking information for each order.

NOTE: Orders that are placed as guest can only be tracked via “option 1”

In case you still need assistance, please contact customer service.

In general, your order will be either left at your front door when it is safe to do so, sent to a pick-up location near your address, or it will be returned to G-STAR as undeliverable.

In each case, you will be able to view the delivery status via the carrier portal or “where is my order”.

We offer the following delivery options: Home delivery, DHL Express, and delivery to a Pickup Point

For home delivery:

- Standard delivery with DHL Parcel

- Shipping costs for home deliveries and deliveries to pickup points are 5.95 EUR.

Standard free shipping for orders above 50 EUR or, if you subscribe to our newsletter, you will enjoy standard free delivery. The delivery estimation time is 6 – 8 working days from the moment you place the order on G-Star.com.

For pickup point delivery:

- Collect at DHL Service Point

For DHL Express delivery:

- Shipping costs for DHL Express are 9.95 EUR. Delivery time is 1 – 4 working days.

We are happy to assist you. If your order is marked as delivered but you are still missing your G-STAR item(s); please follow the below steps:

Step 1: Check if you received two or more shipping confirmations for the same order. This means that you will receive multiple packages separately. Make sure that you check each track and trace information for each of the item(s)

Step 2: Make sure that the delivery address shown in the carrier portal matches your delivery address; some carriers will deliver your parcel(s) to neighbors or a pick-up location 

Step 3: If your order still shows delivered but you were not able to locate it, please contact customer service

The delivery time is 1-2 working days. Please be aware that dispatch may take 2-4 days during sales.

Once your order is placed, we are be able to modify your delivery address within 4 hours. We recommend that you contact our customer service via phone or chat in order to quickly assist you.

In case you receive a wrong, damaged or defective item, you can immediately return your item free of charge and place a new order.

You can use the following payment options to pay for your online purchase: 

American express

Master card

Visa

PayPal

Apple Pay

Your digital invoice is always shared with you digitally to your email address once your order is fully shipped.  The invoice is attached to the e-mail. Providing the invoice digitally is part of our sustainability contribution. 

Do you want to know more about how G-Star contributes to sustainability? Please check our sustainability projects for more information.

You are charged for your order once it has been shipped.

Please be informed that we will place an initial authorization for the total amount of your order immediately after you place the order. This is a temporary hold on funds that will automatically drop off within a few days.

Note: If your order includes multiple shipments and deliveries, you will see a charge for each item as it gets shipped.

Payments on G-Star.com are perfectly secure. All information that you share with us linked to your payment are protected and encrypted by SSL (Secure Sockets Layer) protocol. We have no access to your bank details, they are transferred in a coded and secure way to our bank. 

For information about our product authenticity and reports of fraudulent websites, please visit brand protection

Authorities can contact our partner in case of any questions: https://www.react.org/contact/

If you have a valid store gift card you can contact our customer service. Our team will convert your store gift card into an online voucher.

You will be able to enter your voucher code once you are in the shopping bag page. Under the product image you will be able to add your voucher code and then click on “Apply”

Voucher terms and conditions:

Vouchers can’t be applied on sale items unless stated otherwise 

Vouchers can only be applied on selected items unless stated otherwise.

Vouchers cannot be applied on previously placed orders. There might be a maximum/minimum order value when you want to apply a voucher code.

An order on which a voucher was applied must be fully returned or canceled to get a replacement voucher. 

Vouchers are not transferable or redeemable for cash or credit.

That's right, students can benefit from 20% discount - and it couldn't be easier.

For instant access to this discount simply join now and verify your student status with UNiDAYS.

All G-Star purchases have a 60-day return policy and must be returned in the country of purchase. 

Please don’t take tags and/or labels off

The product must be unused and not damaged

Returning underwear and/or face mask is not accepted

You refund will always be issued back to your original payment method.

Once we receive and process your return in our warehouse, it will take up to 5 days for the refunded amount to be available back to your original payment method. 

You can generally expect to receive your refund within 8-10 days after you hand your parcel to the carrier or a drop-off location.

NOTE: Please allow an extra 3 days during sales and high season periods (e.g.: Black Friday, Cyber Monday, Christmas and New Year).

The Refund time frame depends on the following factors:

Carrier, processing time at the warehouse and your payment method

Once we receive and process your return in our warehouse, it will take up to 5 days for the refunded amount to be available back to your original payment method. You can generally expect to receive your refund within 8-10 days after you hand your parcel to the carrier or a drop-off location.

NOTE: Please allow an extra 3 days during sales and high season periods (e.g.: Black Friday, Cyber Monday,Christmas and New Year).

Klarna: After receiving your return confirmation we advise you to reach out to Klarna directly for refund status and refund timeframe.

We are helping you to return your order - to receive a new return label, please contact our customer service. 

Returning your G-Star.com purchase within 60 day return policy is always free of charge.

You can change your personal details in your G-Star account. After login, go to 'My account' to change your personal information.

Click on "Privacy Policy" at the bottom of each page.

You will find all the current vacancies by clicking on "Careers" at the bottom of each page.

Raw denim is the purest form of denim, carefully constructed to last a lifetime. It doesn’t have any additional treatments or washes added during the production process. This means less water and harmful chemicals are used, creating a more sustainable fabric that has been made to last.

All items on the website that have a lifetime warranty label/stamp.

Please use the store finder to find a certified tailor near you. If there is no service in your area, please contact customer service or a G-Star store near you.

You can join us and stay up to date with latest news and offers here.

You get a one-time 15% off (SALE items excluded)

Welcome to G-STAR family!

Vouchers can’t be applied on sale items unless stated otherwise.

Vouchers can only be applied on selected items unless stated otherwise.

Vouchers cannot be applied on previously placed orders.

There might be a maximum/minimum order value when you want to apply a voucher code.

An order on which a voucher was applied must be fully returned or canceled in order to get a replacement voucher.

Vouchers are not transferable or redeemable for cash or credit.

Please note that our policy does not include price matching. However, if the item you purchased is still available in the same size and color, and the discount is now applicable, you have the option to return your order: You may initiate a return within 60 days of your purchase then place a new order at the discounted price.

Le CLUB-G est un ensemble d'avantages spécialement conçus pour les personnes inscrites à la newsletter de G-Star. Vous profitez non seulement de bons d'achat, de promotions et d'un accès privilégié aux soldes, mais aussi d'expériences, d'événements, de cadeaux, de services et de produits offerts en exclusivité par G-Star. N'oubliez pas de vous inscrire au CLUB-G / à la newsletter pour recevoir des avantages personnalisés dans votre boîte mail.

Il vous suffit de vous inscrire ici pour recevoir par e-mail les communications de G-Star. Vous bénéficierez ensuite d'offres personnalisées et de surprises du CLUB-G.

Il vous suffit de cliquer sur le lien « se désinscrire » accessible au bas de chaque e-mail du CLUB-G.

Pour profiter de cadeaux personnalisés ou publicitaires, d'événements exclusifs et de services. Veillez à lier tous vos achats effectués dans les magasins officiels/de la marque et sur g-star.com ou l'application mobile de G-Star.

Non, vous n'avez besoin d'aucune carte, d'aucun identifiant. La saisie de l'adresse électronique suffit à lier votre achat à votre profil CLUB-G.

Le CLUB-G est disponible pour les personnes inscrites à la newsletter aux Pays-Bas, en Belgique, en Allemagne, en France, au Royaume-Uni, aux États-Unis et au Canada à partir du 1er novembre.

Le CLUB-G sera déployé aux Pays-Bas, en Allemagne, aux États-Unis, en Belgique, en France, au Royaume-Uni et au Canada en octobre. En Australie et en Arabie Saoudite en novembre. Les autres pays en décembre.

Vous pouvez utiliser votre profil CLUB-G dans les magasins officiels/de la marque, et sur g-star.com ou l'application mobile de G-Star dans les pays participants.

Lorsque vous achetez des produits G-Star dans des pays autres que les pays participants, ceux-ci ne seront pas enregistrés sur votre compte.

Lorsque vous achetez des produits G-Star auprès de nos partenaires (grands magasins, marketplaces du type Amazon, Zalando, etc. et boutiques en ligne autres que G-Star), ces produits ne sont pas enregistrés sur votre compte.

Non, fini la collecte traditionnelle de points. Mais si vous reliez vos achats effectués dans les magasins officiels/de la marque et sur g-star.com ou l'application mobile e G-Star, nous serons en mesure de vous offrir encore plus d'avantages personnalisés.

Pour plus d'avantages, liez les achats éligibles, lisez nos e-mails et participez aux campagnes du CLUB-G. Inscrivez-vous pour des cadeaux exclusifs, participer à des événements du CLUB-G, etc

Chaque mois, nous vous enverrons un e-mail contenant vos avantages mensuels personnalisés.

Oui, les offres et les surprises peuvent être utilisées dans les magasins de la marque/officiels de G-Star. Les offres en ligne peuvent différer de celles en magasin.

Non, les avantages ne peuvent pas être échangés contre de l'argent.

Les offres ou les surprises ne peuvent pas être transmises à d'autres abonnés.

Oui, nos clients fidèles sont récompensés. Nous leur offrons un ensemble d'avantages personnalisés en fonction de leur historique de commandes.

Les règles relatives aux promotions et aux bons d'achat peuvent varier. Nous vous informerons des exclusions et des restrictions dans l'e-mail contenant l'offre personnalisée

Les avantages mensuels sont mis à jour chaque mois et il n'est pas garanti que vous disposerez des mêmes avantages pour la période à venir. Liez vos achats effectués dans les magasins officiels/de la marque et sur g-star.com ou l'application mobile G-Star, et nous pourrons vous offrir plus d'avantages personnalisés.

Dans le CLUB-G, il n'est pas nécessaire de collectionner des étoiles pour avoir accès aux avantages. Il vous suffit de vous inscrire à la newsletter/au CLUB-G et nous vous surprendrons avec des avantages personnellement conçus pour vous.

Vous pouvez toujours collecter des étoiles et atteindre de nouveaux niveaux dans RAW Rewards. Toutes vos étoiles et tous vos niveaux sont valables pour le moment et vous pouvez les voir dans votre compte privé sur g-star.com et dans l'application mobile de G-Star.

Le programme RAW Rewards sera progressivement supprimé. Pour l'instant, vous conservez vos étoiles et vos niveaux. Vous êtes également transféré vers le CLUB-G et aurez accès à des avantages exclusifs. Chaque mois, nous vous informerons par e-mail des avantages du CLUB-G qui vous concernent. Ne manquez pas cette occasion et surveillez de près votre boîte mail.

Nous vous informerons de la date de sa suppression ultérieurement. Surveillez de près votre boîte mail.

We found out that collecting stars and levels are complicated for many of the RAW Rewards members. Based on that feedback we created a new set of exclusive benefits for our subscribers. We also made it easier to access, you don’t need to collect stars and sort out complicated levels anymore. Instead, we will get all the work done for you and will let you know what benefits you get access to based on your behaviour and data provided. Check out more about the new benefits here (link to the new personalised benefits page).